Return Policy

At My Outdoor Basecamp, all of our products are custom made to order, which means each item is created specifically for you. Because of this, we do not accept returns or exchanges once an order has been placed.

However, your satisfaction is important to us, and we proudly stand behind the quality of our products.

Money-Back Guarantee

If you’re not completely satisfied with your order, we offer a 100% money-back guarantee. Simply contact us within 30 days of receiving your product, and we’ll work with you to make it right.

Damaged, Defective, or Incorrect Items

In the rare event that your order arrives damaged, defective, or incorrect, please contact us right away at [email protected] with your order number and photos of the issue. We will either:

• Send a replacement product at no additional cost, or

• Issue a full refund to your original payment method.

How to Contact Us

For any issues or refund requests, please reach out to our support team:
[email protected]
We’ll respond within 2 business days to help resolve the matter quickly.